Done-for-you support for Coaches & Service Businesses
You've got the audience. You've got the clients. What you don't have is time to answer everybody.
I run the parts of your business that never stop talking, your inbox, your community, and your social media DMs. Replies in your voice, every day, so nobody waits and nothing slips. You stay focused on your work; I handle the rest.
Growing every day. Drowning in messages every night.
You show up. You serve your clients, you post, your audience grows. But growth has a price nobody warns you about: every new follower, member, and client is another message waiting on you.
Emails pile up. Your community goes quiet because questions sit unanswered. Leads DM you ready to buy, and by the time you reply, they've bought from someone faster.
You don't have a growth problem. You have a response problem.
I answer for you, in your voice, every day.
Every reply your business sends is either building trust or burning it. I make sure it's building.
I manage your conversations across the three places they pile up, your inbox, your community, and your social media, with replies that sound like you wrote them, escalations when something needs your judgment, and reports so you always know what your people are asking.
No more "sorry for the late reply." No more leads going cold. No more feeling guilty every time you open the app.
Ways I can help
Three ways I take the conversations off your plate. Start with the one that's costing you the most sleep.
Inbox Management (monthly)
I run your inbox: triage, replies in your voice, client inquiries handled, the important stuff escalated to you, inbox zero maintained, and a weekly summary so you know what happened without reading a single thread.
Community Management (monthly)
I keep your group or membership warm: new members welcomed, questions answered, conversations sparked, and nobody ever feeling ignored. A quiet community kills renewals — I keep yours alive.
Social Media Support (monthly)
Your DMs and comments, handled daily in your voice. Program questions answered within hours, warm leads worked to booked calls, sensitive messages flagged to you same day, plus weekly caption drafts and a monthly report on what your leads are really asking.
Three steps to getting your time back
1. Book a free call — we talk through your business, where messages are piling up, and how you sound. No pressure.
2. I learn your voice — your offers, your FAQs, your tone, what I answer and what comes to you. Most clients are fully handed off within the first week.
3. You log off — your inbox, community, or DMs run daily without you, and you get a summary instead of a pile.
Why done-for-you, in your voice
Anyone can answer messages. Almost nobody can answer them as you.
The reason you haven't handed this off already is simple: you're afraid a stranger will sound like a stranger. Fair. That's why I don't touch a single reply until I've studied how you talk, your phrases, your tone, your boundaries, and built a clear playbook for what I answer and what gets escalated to you.
Backed by 8+ years in customer support and operations, your people get fast, warm, on-brand replies, and never know you stepped away.
Packages
Select A Package That Powers Your Success
Email Management
$597/m
Daily inbox triage, monitoring & organization (1 email account)
Drafting & sending responses, in your voice to client inquiries
Inbox zero maintenance (Mon-Fri)
Escalation flagging for urgent items
FAQ and canned response library (built and maintained)
Weekly summary report
Community Management
$697/m
Community Monitoring & member responses ( 1 platform)
New member welcoming & onboarding messages
Community moderation & oversight
Spam monitoring
Flagging inappropriate content
Escalating member concerns
Community health monitoring
Flagging engagement opportunities for your posts
Weekly / monthly engagement reports
Social Media Support
$797/m
8 branded social media flyers per month — Designed in your brand colors and voice. Promos, tips, announcements, testimonials — polished and on-brand every time.
Captions & hashtags included
Posting & scheduling
Full DM management on 2 platforms
Comment replies & monitoring
Hot lead alerts
Escalation handling
Weekly summary report
What clients say
Toya G, CEO
Great communication, and
fast reliable service. The work
was thorough and effiecient.
Trust them with your
important tasks, they deliver.
Maria K, VA Coach
Shekinah is such a joy to
work with - she’s proactive,
detail-oriented, and
communicates clearly. I
always felt like she was truly
invested in the project,
which made collaborating
with her seamless and
enjoyable. She brought calm
confidence to everything.
Alice M, Moore Services
As with Nike, “Just Do It”. In
all seriousness, She’s Here To
Assist is the perfect fit for
this company. Shekinah
brought great insight to our
conversation and passionate
about assisting you, take
things off your plate, so you
can focus on your picture
goals.
Hey, I'm Shekinah Israel!
OBM + Customer Support Specialist
I've spent 8 years in customer support, learning how to make people feel taken care of and how to keep the moving pieces of a business from falling through the cracks.
Now I build funnels, and run the inboxes and communities behind them, for coaches and service business owners who are great at what they do and tired of holding their own systems together with tape. When you work with me, you get me. Not a faceless agency
FAQs
Your Questions Answered: Quick Insights into Our Expert Customer Support Services
What does She's Here To Assist actually do?
We take customer support and inbox chaos off your plate. Our core service is done-for-you Inbox Management — we sort, respond to, and stay on top of your email so you can focus on the work that pays you. We also offer community management and social media support services for coaches and service-based business owners who need consistent, professional communication with their audience.
Who is this for?
Coaches, consultants, and service-based business owners who are drowning in email, slow to respond to client inquiries, or spending hours a week on messages instead of billable work. If you've ever lost a client because a message sat unanswered for three days — this is for you.
How do you ensure confidentiality and data protection?
Our team adheres to strict confidentiality agreements and we use state-of-the-art security measures, including data encryption and secure channels for communication to protect your sensitive information at all costs.
What won't you handle?
Anything that requires your personal judgment or expertise gets escalated to you — we don't guess on your behalf. We also don't do content creation or video editing under social media support. Those are separate conversations.
What's your refund policy?
We don't offer refunds — instead, we stand behind our work. If you're not satisfied with something, bring it to us and we'll fix the issue at no extra cost. We'd rather solve the problem than hand back money and leave you stuck.
Will you sound like me in my emails?
Yes. Before we touch your inbox, we learn your tone, your common responses, and your boundaries. You approve templates and messaging up front. Your clients won't know it's not you — they'll just notice you got faster.
What do I have to do once we start?
Very little. That's the point. You'll do a short onboarding so we can learn your business, approve a few templates, and then your main job is reading a weekly summary and answering the occasional escalation.
How does pricing work?
Services are offered on a monthly retainer so you get consistent, reliable coverage — not one-off help that disappears when things get busy. Pricing depends on inbox volume and scope. Book a call and we'll give you a straight answer, no runaround
Is there a contract?
Yes — a simple service agreement and NDA that protects both of us and spells out exactly what's included. No confusing fine print.
What if it's not working out?
We keep it simple. If the service isn't the right fit, we part ways professionally with proper notice and a clean handoff. No hostage situations.
