Reliable remote support for the people your organization serves.
She’s Here to Assist LLC helps businesses, organizations, public programs, and prime contractors manage customer-facing communication without adding another full-time in-house support position.
From customer inquiries and support tickets to follow-ups, escalations, and service reporting, we provide structured virtual support that keeps people informed and requests moving.
Customers • Clients • Citizens • Students • Participants
100% Virtual Service Delivery
WHEN SUPPORT DEMAND GROWS, SOMETHING HAS TO GIVE.
More customers mean more questions.
More participants mean more follow-ups.
More programs mean more inquiries.
More contracts mean more service requirements.
Whether you operate a service-based business, manage a public-facing program, or deliver work as a prime contractor, someone still has to manage the people who need answers.
When that responsibility gets added to an already busy internal team, response times slow down, requests pile up, and important issues become harder to track.
That is where She’s Here to Assist LLC fits.
We provide the virtual frontline support that helps keep your operation responsive, organized, and documented.
Virtual Customer Support Operations
Customer support is not one of many things we offer.
It is our specialty.
We help organizations manage the communication and support that happens between their operation and the people they serve.
Depending on your organization, those people may be:
Customers
Clients
Citizens
Residents
Students
Applicants
Program participants
Workforce participants
Members
Service users
The audience may change.
The support function stays the same.
WHAT WE HANDLE
Tier 1 Inquiry Support
Not every routine question needs to reach your leadership, program staff, or subject matter experts.
We provide approved frontline responses using your procedures, FAQs, knowledge base, scripts, and escalation guidelines.
Support may include:
Customer and client inquiries
Program questions
Registration assistance
Enrollment questions
Application status inquiries
Service information
Account or request status questions
General assistance
Approved Tier 1 troubleshooting
Routine follow-up
Email, Ticket & Request Management
Incoming requests need more than a reply.
They need to be received, categorized, tracked, followed up on, and escalated when necessary.
We can support:
Shared inbox monitoring
Customer email support
Help desk and ticket monitoring
Request intake
Ticket categorization
Queue monitoring
Request routing
Follow-up on open items
Status updates
Documented handoffs
Ticket closure documentation
Escalation & Follow-Up
Good customer support also means knowing when an issue should not be handled at Tier 1.
We work within your approved escalation procedures to identify requests requiring specialized expertise, authority, approval, or additional attention.
We can help:
Identify escalation triggers
Document escalated issues
Route requests to designated contacts
Track unresolved escalations
Follow up on open requests
Maintain escalation records
Flag recurring concerns
FAQ, Knowledge Base & SOP Support
The more consistent your information is, the more consistently your customers can be supported.
We can help maintain:
Frequently Asked Questions
Canned responses
Response templates
Knowledge base content
Support procedures
Escalation procedures
Standard operating procedures
Common inquiry documentation
Workflow instructions
Support Tracking & Reporting
You should know what is happening inside your customer support operation.
Depending on your scope, reporting may include:
Inquiry volume
Ticket volume
Response times
Open requests
Resolution activity
Escalations
Recurring questions
SLA performance
Support trends
Weekly activity summaries
Monthly support reports
Process improvement recommendations
WHO WE SUPPORT
One support model. Different organizations.
Our Virtual Customer Support Operations can be adapted to organizations that need reliable frontline communication and Tier 1 support.
Service-Based Businesses
For businesses that need help keeping customers and clients supported while
the owner or internal team focuses on service delivery.
This may include:
Customer email support
Client questions
Ticket management
Customer follow-up
Onboarding questions
Appointment communication
Status updates
FAQ responses
Escalations
Support reporting
State & Local Public Organization Programs
Virtual support for public-facing programs and departments that need additional capacity for routine citizen and resident communication.
This may include:
Citizen inquiries
Resident questions
Service requests
Status inquiries
Correspondence support
Request routing
Ticket management
Follow-up
Escalation
Higher Education
Virtual Tier 1 support for colleges, universities, departments, and education programs.
This may include:
Student inquiries
Enrollment questions
Registration support
Application status inquiries
Program information
General student services questions
Approved LMS or technology Tier 1 support
Ticket management
Escalation
Workforce Development
Virtual participant support for workforce programs, training initiatives, and workforce organizations.
This may include:
Participant inquiries
Registration assistance
Program questions
Application support
Appointment communication
Training information
Status inquiries
General Tier 1 assistance
Follow-up
Escalation
Prime Contractors
Virtual subcontracting support for primes pursuing or delivering State, Local, Higher Education, Workforce Development, 311, Citizen Services, and other opportunities containing customer-facing support requirements.
We can help cover portions of a scope involving:
Customer service
Tier 1 help desk
Inquiry management
Participant support
Student support
Citizen support
Ticket management
Correspondence
FAQ development
Escalation handling
SLA tracking
Support reporting
HOW IT WORKS
1. Define the Support Scope
We identify who needs support, where inquiries arrive, what can be answered, expected volume, required service levels, and what needs to be escalated.
2. Build the Support Process
We establish approved responses, FAQs, workflows, escalation procedures, communication expectations, and reporting requirements.
3. Begin Virtual Support
We work within the approved scope and systems to manage inquiries, requests, follow-ups, and escalations.
4. Track & Report
You receive visibility into support activity, recurring questions, unresolved requests, response performance, and areas requiring attention.
THE FRONTLINE QUESTIONS WE HELP MANAGE
“Can you tell me the status?”
“How do I register?”
“Where is my application?”
“I sent an email. Did anyone receive it?”
“How do I access the program?”
“Who should I contact?”
“I submitted a request. What happens next?”
“Can someone help me with this?”
Whether the person asking is a paying customer, client, citizen, student, or participant, the expectation is the same:
They want a clear answer and a clear next step.
That is the layer of service delivery we help you manage.
WHY SHE’S HERE TO ASSIST LLC
Customer support is the work.
She’s Here to Assist LLC is built around customer support and support operations.
With more than 8 years of customer support and operations experience, we understand that good service requires more than answering messages.
It requires knowing:
What can be answered
What needs to be escalated
What requires follow-up
What needs to be documented
Which requests remain unresolved
How quickly people are receiving responses
What questions keep appearing
Where the support process can improve
Our role is to give your customer-facing operation structure, consistency, and additional capacity.
FOR PRIME CONTRACTORS
Does your opportunity include a customer-facing support requirement?
Your company may be pursuing an opportunity because of your technical, programmatic, consulting, or operational expertise.
But the scope may also require someone to handle:
Customer inquiries
Citizen communication
Student questions
Participant support
Email correspondence
Help desk tickets
Service requests
Follow-ups
Escalations
FAQ development
SLA tracking
Customer service reporting
Those requirements do not have to become another responsibility for your core delivery team.
She’s Here to Assist LLC can provide virtual subcontracting support for the customer-facing portion of eligible opportunities.
Virginia SWaM Certified
Micro Business
eVA Registered
Virtual Service Delivery
State • Local • Higher Education • Workforce • 311 • Citizen Services
What Clients Are Saying
Great communication and fast, reliable service. The work was thorough and efficient. Trust them with your important tasks; they deliver.
Shekinah is such a joy to work with - she’s proactive, detail-oriented, and communicates clearly. I always felt like she was truly invested in the project, which made collaborating with her seamless and enjoyable. She brought calm confidence in everything.
As with Nike, “Just Do It”. In all seriousness, She’s Here To Assist is the perfect fit for this company. Shekinah brought great insight to our conversation and passionate about assisting you, take things off your plate, so you can focus on your picture goals.
Hey, I'm Shekinah Israel
Owner-Operated | OBM + Customer Support Specialist
I built She’s Here to Assist LLC around the work I know best: helping people get the information, support, and next steps they need.
With more than 8 years of customer support and operations experience, I understand what happens behind every customer interaction.
Someone has to answer.
Someone has to follow up.
Someone has to document what happened.
Someone has to recognize when an issue needs to be escalated.
And someone has to make sure the person on the other side does not feel forgotten.
Today, I bring that experience to businesses, organizations, public-facing programs, and prime contractors that need reliable virtual customer support operations.
My job is not to replace the expertise inside your organization.
My job is to support the people trying to reach it.
FAQs
Your Questions Answered: Quick Insights into Our Expert Customer Support Services
What does She’s Here to Assist LLC specialize in?
We specialize in Virtual Customer Support Operations.
Our services can include Tier 1 inquiries, email and ticket support, customer communication, request management, follow-up, escalation coordination, FAQ and knowledge base support, SLA tracking, and support reporting.
Is this only for government organizations?
No.
Our customer support model can serve service-based businesses, organizations, State and Local Government programs, Higher Education, Workforce Development, and prime contractors.
The type of customer may change, but our specialty remains customer support operations.
Are your services completely virtual?
Yes.
She’s Here to Assist LLC operates through a virtual service-delivery model using approved client systems, platforms, and processes.
What do you mean by “customer”?
Customer is our umbrella term for the person receiving support.
Depending on your organization, that person may be a customer, client, citizen, resident, student, applicant, participant, member, or other service user.
What is Tier 1 support?
Tier 1 support covers routine frontline questions and requests that can be addressed using approved procedures, FAQs, scripts, knowledge resources, and established workflows.
Issues requiring specialized expertise, internal authority, policy decisions, or approval are escalated.
Do you offer refunds?
Due to the nature of our virtual customer support services and the time, onboarding, planning, system setup, and capacity reserved for each engagement, payments for services already performed and non-refundable fees identified in the service agreement are not refundable.
Specific payment, cancellation, termination, and refund terms are outlined in the applicable agreement before services begin. For government and subcontracting engagements, the terms of the executed contract or subcontract will apply.
What technology is required to work with She’s Here to Assist LLC?
Because our services are delivered virtually, clients must provide timely access to any systems, accounts, documentation, training materials, security requirements, and approved communication tools necessary for us to perform the agreed scope of work.
Delays in providing required access or information may affect onboarding dates, response times, or service delivery. Requirements and responsibilities are confirmed during onboarding and documented in the applicable agreement or scope of work.
Can you support a service-based business?
Yes.
We can help service-based businesses manage customer and client inquiries, email support, tickets, follow-ups, routine onboarding questions, status updates, FAQs, and escalations.
Can you provide government support virtually?
Yes, when the applicable scope permits remote performance.
We focus on opportunities where the customer-facing requirements can be delivered virtually through approved systems and processes.
Can you subcontract with prime contractors?
Yes.
She’s Here to Assist LLC is available as a subcontracting and teaming partner for eligible State, Local, Higher Education, Workforce Development, 311, and Citizen Services opportunities containing customer-facing support requirements.
Is there a contract?
Yes — a simple service agreement and NDA that protects both of us and spells out exactly what's included. No confusing fine print.
What if it's not working out?
We keep it simple. If the service isn't the right fit, we part ways professionally with proper notice and a clean handoff. No hostage situations.
How does pricing work?
Pricing is based on the support requirements of the engagement, including inquiry volume, channels, required coverage, systems, response expectations, reporting requirements, service levels, and duration.
After reviewing your needs, we develop a scope and pricing structure appropriate for the engagement.
Who is responsible for equipment, software, and system access?
She’s Here to Assist LLC maintains the standard equipment and business tools needed to operate our virtual business.
When an engagement requires access to a client-specific or organization-specific platform, software, telephone system, CRM, help desk, ticketing system, security tool, license, account, or specialized equipment, the client is responsible for providing the required access, licenses, credentials, or equipment unless otherwise agreed to in writing.
Any technology or equipment requirements for government or subcontracting engagements will be handled according to the applicable solicitation, contract, subcontract, or statement of work.
Contact Us
3419 Virginia Beach Blvd. Virginia Beach, VA 23452
Virginia SBSD certified Small, Women owned and Micro Business (SWaM) .
NAICS codes:
541611 Administrative Management and General Management Consulting Services
561499 All Other Business Support Services
561110 Office Administrative Services
561421 Telephone Answering Services
561422 Telemarketing Bureaus and Other Contact Centers
